Ticket Management
In circular operations, your work doesn’t end when a shipment goes out or an item comes in. Whether it’s a damaged return, a missing component, a supplier quality issue, or an internal process breakdown, unresolved problems can cost time, money, and reputation. Loop ERP’s Ticket Management feature function allows you to create, assign, track, and resolve operational tickets from any department—so nothing slips through the cracks.
This isn’t a bolt-on help desk tool—it’s embedded directly in your operational workflows, designed to support real-time accountability and action across your circular supply chain.
Loop ERP’s Ticket Management feature gives your teams the ability to flag and resolve issues across inventory, logistics, quality control, procurement, production, customer service, and more. Every ticket is tied to a specific object—an order, item, lot, shipment, or customer—and follows a customizable workflow for fast resolution.
Use it to manage exceptions, initiate corrective actions, coordinate internal communications, and build institutional knowledge across your circular operations.
Create and manage tickets from within any transactional screen—sales orders, purchase orders, inventory receipts, returns, inspections, etc.
Define issue types to suit your operation—logistics exception, quality failure, customer complaint, supplier nonconformance, regrading dispute, and more.
Assign tickets to users or departments based on issue type, severity, location, or product category. Ensure timely follow-up with status triggers and escalations.
Facilitate seamless interdepartmental communication with in-line comments, tagging, and status updates inside each ticket.
For quality, safety, or regulatory-driven businesses, track root cause and resolution steps as part of structured process improvement.
Tickets raised on inventory can include real-time condition info, location, grade, serial numbers, and prior movement or inspection history.
Allow external users—like customers, vendors, or partners—to submit and view tickets related to returns, defects, or disputes.
Monitor ticket volume, resolution times, open cases by type, and repeat issues. Use this data to strengthen operations and reduce recurring problems.
Loop Accountability
In the circular economy, things are reused, reworked, rerouted—and sometimes, they break. You need a system that helps your team:
Traditional ERP systems aren’t built to handle this level of operational nuance. Loop ERP is.
Loop ERP’s Ticket Management feature turns your business into a more responsive, coordinated, and quality-driven operation, ensuring that no issue—big or small—gets lost in the shuffle.
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