Ticket Management

Ticket Management Software for Circular Economy Operations

When material moves through a circular operation, problems rarely stay in one department. The weight on an inbound ticket doesn't match the supplier's paperwork, a returned unit arrives in worse shape than reported, a load fails inspection, or a customer disputes a grade. When those issues live in email and sticky notes, they get lost, and they cost you money at settlement.

Loop ERP's Ticket Management lets anyone on your team flag an issue, assign it, and see it through to resolution inside the same system that runs your tickets, inventory, and financials in NetSuite.

What It Does
What is Ticket Management in ERP?

Key Features

icon

Issue Tracking Inside Every Transaction

Open an issue from the record where the problem shows up: sales orders, purchase orders, scale tickets, item receipts, and inspections.

icon

Custom Issue Types and Categories

Set up issue types that match your operation: weight discrepancies, quality failures, customer complaints, supplier nonconformance, regrade disputes, and more.

icon

Automatic Assignment and Escalation

Route issues to people or departments by issue type, severity, location, or material. Status triggers and escalations keep follow-up from slipping.

icon

Comments and Collaboration

Comment, tag teammates, and post status updates inside each issue, so the conversation stays with the problem instead of in someone's inbox.

icon

Root Cause and Corrective Action (RCCA)

For quality, safety, or regulated operations, record the root cause and every step taken to fix it as part of a structured improvement process.

icon

Connected to Inventory and Grade Data

Issues raised on inventory carry the material's current condition, location, grade, serial numbers, and its movement and inspection history.

icon

Portal Access for Customers and Suppliers

Let customers, suppliers, and partners submit and follow issues about quality problems, returns, or disputes.

icon

Dashboards and Reporting

Track issue volume, time to resolve, open issues by type, and repeat problems, then use that data to fix the causes that keep coming back.

Accountability From Intake to the Ledger

Accountability

Accountability From Intake to the Ledger

Material gets returned, regraded, reprocessed, rerouted, and resold, and somewhere along the way things go wrong. Your team needs a system that helps them:

  • Flag and resolve issues tied to regraded and reprocessed inventory
  • Coordinate across departments, facilities, and partners
  • Keep documentation ready for audits, claims, and compliance
  • Turn recurring mistakes into fixes that stick

Loop ERP keeps every issue in the same system as the transactions it affects.

Resolve Issues Before They Reach Settlement

Ticket Management keeps every issue tied to the load, lot, or order it affects, so problems get fixed before they turn into deductions, disputes, or rework.

Schedule a Demo
Resolve Issues Before They Reach Settlement

Blogs

Latest Insights

See All Blogs
Year-End Physical Inventory: How to Get Your ERP Data Ready Before Count Day

October 21, 2026

Year-End Physical Inventory: How to Get Your ERP Data Ready Before Count Day

EPR Deadlines Are Coming: What Scrap and Recycling Operations Need to Report Before Year-End

October 15, 2026

EPR Deadlines Are Coming: What Scrap and Recycling Operations Need to Report Before Year-End

Weight Tickets, Cost Per Ton, and ERP: How Aggregate Producers Connect Operations to Finance

October 9, 2026

Weight Tickets, Cost Per Ton, and ERP: How Aggregate Producers Connect Operations to Finance

See All Blogs
Book a demo

Talk with Loop ERP

See how Loop ERP connects scale tickets, dispatch, inventory, settlements, and NetSuite financials in one system, with no exports, re-entry, or month-end reconciliation.

  • Your workflow, live. Walk a load from the scale ticket to the general ledger in NetSuite.
  • Industry experts. Talk with people who know scrap, recycling, aggregates, and brokerage.
  • A clear next step. Leave with a picture of what implementation looks like for your operation.

Request a demo

Share a few details and we'll set up a time that works for you.

Frequently Asked Questions

Everything you need to know about Loop ERP

Can Loop ERP handle large-scale operations?

icon

Yes. Loop ERP is built on NetSuite, the same platform used by enterprise operators, multi-site businesses, and high-volume processors. It handles multi-entity accounting, consolidated reporting across locations, high daily transaction volumes, and complex settlement structures without slowing down. If you are running one site today and five next year, you do not need to replatform to keep up.

How long does it take to implement Loop ERP?

icon

Implementation time varies, depending on the number of locations, material streams, and integrations involved (scales, cameras, payment processors, third-party logistics). The Loop ERP team handles data migration, workflow configuration, integration, and training in parallel, and we work directly with your operations leads, not just IT, so the system matches how your business actually runs on day one.

What support does Loop ERP offer?

icon

Loop ERP provides implementation support, training for operations and finance teams, and ongoing technical support after go-live. Clients get access to documentation, how-to guides, and direct consultation with our team for troubleshooting, configuration changes, and new workflow setup. Support is handled by people who understand the difference between a ticketing issue and a grading exception, not a generic help desk working from a script.

How secure is Loop ERP?

icon

Loop ERP runs on Oracle NetSuite, so your data lives inside enterprise cloud infrastructure with encryption in transit and at rest, role-based access, and audit logging on every transaction. Ticket edits, grade changes, and settlement adjustments all carry a user stamp and timestamp. If a record is overridden or reclassified, you can see who did it and when, which matters for disputes, audits, and internal controls.

What kinds of issues can Loop ERP's ticket management track?

Any operational exception you want on record: weight discrepancies, failed inspections, contamination, damaged returns, customer complaints, supplier nonconformance, regrade disputes, and missing documents. You define the issue types and categories, so the list matches how your operation actually runs, and you can add new types as your material streams and customers change.

Is ticket management connected to my transactions?

Yes. Each issue is opened from and tied to the record it affects, such as an inbound or outbound ticket, purchase order, sales order, lot, or customer. Anyone who opens that record can see the issue, its status, and its history, so nobody has to search email to find out what happened.

Can customers and suppliers submit issues?

Yes. Portal support lets customers, suppliers, and partners submit and follow issues about quality problems, returns, or disputes. Their submissions land in the same workflow your team uses, with the same assignment and escalation rules, so an outside complaint gets tracked and resolved the same way as an issue your own team raised.

How does ticket management help with audits and compliance?

Every issue keeps a full audit trail from the moment it is flagged to the moment it is closed, including who worked on it and what changed. For quality, safety, or regulated operations, root cause and corrective action steps are recorded alongside the issue, so documentation is ready when an auditor or customer asks.